Returns & Exchanges

At Alpena, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all Alpena tags attached to ensure the product remains in resellable condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to any authorized carrier location and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing